Shipping
All items are sent gift-wrapped as standard
Tracking numbers for all orders are sent as soon as items are shipped using the email given at time of checkout.
Depending on time of year some international orders will not contain tracking numbers if you choose free post. If you would like the item fully tracked please use paid for postage.
If you do not provide a email we cannot send the tracking code.
Our items are sent gift-wrapped as standard.
Wool jumpers and cardigans are sent in their own 100% cotton bag that can also be used for washing and storage.
If you are buying multiple products, item names will be written on the outside of each individual item on a small central sticker.
Rest of the Year:
All online purchases are sent within 2 to 3 working days.
All online purchases are sent within 2 to 3 working days.
Shipping details will be emailed once items are dispatched.
Some packages will need a signature on arrival.
Our items are sent gift-wrapped as standard.
Our items are sent gift-wrapped as standard.
If you are buying multiple products, item names will be written on the outside of each individual item on a small central sticker.
Tracking codes are always emailed when orders are dispatched so you can locate your order and delivery times.
We have no control over postal strikes and delays.
Receipts are always sent via email and not included in parcels.
General Returns
We are happy to return any items bought via our online store within 28 days. Items must be unused and returned with packaging.
Please post the items back through your local post office. We cannot accept liability for items lost in transit. Refunds for goods will be processed once goods are received. Please email us with any problems, we are very happy to offer assistance.
Returns address:
Yak HQ, 20 Brookside,
Temple Farm.
Sumpters Way,
SS2 5RR
We do not and have never sold customer information to third parties.
This includes email addresses & telephone numbers. They will only ever be used by us to update you on your order, or to conact you if there is a issue regarding your purchase.
Sale Policy
Sample items or products purchased online under ‘Special Promotions’ or the equivalent, that involve a reduction in price from the normal retail price can be returned within 14 days of receipt provided they are in their original condition.
Covid-19:
Our online store remains open and orders are shipped within our usual timeframe of 2 to 3 working days. Additional measures have been taken to maintain a safe, clean environment.
Our online store remains open and orders are shipped within our usual timeframe of 2 to 3 working days. Additional measures have been taken to maintain a safe, clean environment.
Cookies
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Email Us: hello@thecuriousyak.com
Call Us: 01702 302472